Appointment was set up online . The time it was scheduled. I Received a reminder the day before . I received a text and an email from Erika what was recommended on this service visit. After my reply on the authorization the Car was fixed and was told it was ready for a very smooth transition on the whole process. Price was great, communication was awesome and it was done in a short amount of time ! Another job well done thanks to Jay, Erika, and the rest of the team!